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Committed to your Success

Services & Support

Professional Services Provider

Providing Outstanding Customer Support

From Implementation Through Maintenance

At Exceedra, your satisfaction is our top priority. To make that happen, we provide high-quality customer support throughout your journey from implementation through on-going maintenance. Linking industry knowledge with systems and processes, we maximize your investment in our solutions and give you the training and support to back your current business models.

Global Outlook

Exceedra’s international customer service ensures smooth, uninterrupted operations with multi-language, 24/7 support online or by phone. Our extensive experience in global markets allows us to apply regional best practices to improve performance for all our customers around the world.

Rapid Time-to-Value

All Exceedra solutions are implemented by certified consultants with unmatched product knowledge and industry expertise to ensure rapid ROI. Or we can work with your IT department to quickly integrate our technology applications with other third-party solutions.

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“Exceedra’s customer service is a really big part. They care about their customers. They’re willing to work with their customers to make system modifications. If the system doesn’t do exactly what you need, you can ask them.”

Jill Watkins | Kind Snacks

Services & Support Capabilities

How we Uniquely Help our Clients

We work with our customers to tailor our support to meet your unique situation regarding organizational and process maturity, data availability, or infrastructure readiness. With this depth of understanding, we can partner with you to define a solution customized to your organization.

“The Exceedra team were extremely professional at all stages throughout the process. They delivered a stellar job and were always on time, even when we had to add additional unplanned markets to the project at short notice."Patrice MartinIT Senior Product Group Manager – Sales Tech | Nestlé
Exceedra Customer Since:
Shift 57 countries from ‘on premise’ to SaaS to increase overall speed of product deployment 18-month implementation
Key Benefits:
  • Improved field communications, speed to market and quick response actions based on real-time results and feedback
  • Quarterly upgrades are performed across all markets overnight or in a weekend
  • User NPS score increased by 24 points to 45
“Pushed by diverse forces such as technological innovations, changing market conditions, and old hardware, we needed to conduct a thorough due diligence process to ensure we selected the best solutions for our needs. We are convinced that Exceedra Retail Execution was the right fit for us.”Curlu Seitumer BSM, BRM, BPM Director | Carlsberg Group
Exceedra Customer Since:
Products Implemented:
Exceedra Retail Execution 6-month cascaded implementation across the Baltic countries
Key Benefits:
  • Reduced order-taking time and out of stocks
  • Fast KPI availability for top management
  • Improved information flow between sales representatives
“Our partnership with Exceedra is great, we have a great cadence with the support group, everything is like clockwork. We started out the right way and the relationship has matured and grown over the years... it has never felt transactional.”Michael McNeese Director Enterprise Applications | The Hillman Group
Exceedra Customer Since:
Products Implemented:
Exceedra Retail Execution 6-month implementation
Key Benefits:
  • Support revenue growth and order processing objectives
  • Visibility to in store conditions and compliance
  • Processes orders with speed and efficiency
  • Respond to exceptional, unexpected or seasonal events with dynamic ordering

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