Committed to your Success
Services & Support
Professional Services Provider
Providing Outstanding Customer Support
From Implementation Through Maintenance
At Exceedra, your satisfaction is our top priority. To make that happen, we provide high-quality customer support throughout your journey from implementation through on-going maintenance. Linking industry knowledge with systems and processes, we maximize your investment in our solutions and give you the training and support to back your current business models.
Exceedra’s international customer service ensures smooth, uninterrupted operations with multi-language, 24/7 support online or by phone. Our extensive experience in global markets allows us to apply regional best practices to improve performance for all our customers around the world.
All Exceedra solutions are implemented by certiﬁed consultants with unmatched product knowledge and industry expertise to ensure rapid ROI. Or we can work with your IT department to quickly integrate our technology applications with other third-party solutions.
“Exceedra’s customer service is a really big part. They care about their customers. They’re willing to work with their customers to make system modiﬁcations. If the system doesn’t do exactly what you need, you can ask them.”
Jill Watkins | Kind Snacks
Services & Support Capabilities
How we Uniquely Help our Clients
We work with our customers to tailor our support to meet your unique situation regarding organizational and process maturity, data availability, or infrastructure readiness. With this depth of understanding, we can partner with you to define a solution customized to your organization.
Our broad community of TPM and RE clients drive our continuous improvement so we can deliver uncompromised support throughout every customer’s journey.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Be present and engaged for key milestones.
- Help your team overcome organizational barriers.
- Ensure your data and processes are validated across all relevant departments.
Exceedra Customer Since:2005
Objective:Shift 57 countries from ‘on premise’ to SaaS to increase overall speed of product deployment 18-month implementation
- Improved field communications, speed to market and quick response actions based on real-time results and feedback
- Quarterly upgrades are performed across all markets overnight or in a weekend
- User NPS score increased by 24 points to 45
Exceedra Customer Since:2011
Products Implemented:Exceedra Retail Execution 6-month cascaded implementation across the Baltic countries
- Reduced order-taking time and out of stocks
- Fast KPI availability for top management
- Improved information flow between sales representatives
Exceedra Customer Since:2009
Products Implemented:Exceedra Retail Execution 6-month implementation
- Support revenue growth and order processing objectives
- Visibility to in store conditions and compliance
- Processes orders with speed and efficiency
- Respond to exceptional, unexpected or seasonal events with dynamic ordering
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