Committed to your Success
Services & Support
Professional Services Provider
Providing Outstanding Customer Support
From Implementation Through Maintenance
At Exceedra, your satisfaction is our top priority. To make that happen, we provide high-quality customer support throughout your journey from implementation through on-going maintenance. Linking industry knowledge with systems and processes, we maximize your investment in our solutions and give you the training and support to back your current business models.
Global Outlook
Exceedra’s international customer service ensures smooth, uninterrupted operations with multi-language, 24/7 support online or by phone. Our extensive experience in global markets allows us to apply regional best practices to improve performance for all our customers around the world.
Rapid Time-to-Value
All Exceedra solutions are implemented by certified consultants with unmatched product knowledge and industry expertise to ensure rapid ROI. Or we can work with your IT department to quickly integrate our technology applications with other third-party solutions.
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“Exceedra’s customer service is a really big part. They care about their customers. They’re willing to work with their customers to make system modifications. If the system doesn’t do exactly what you need, you can ask them.”
Jill Watkins | Kind Snacks
Services & Support Capabilities
How we Uniquely Help our Clients
We work with our customers to tailor our support to meet your unique situation regarding organizational and process maturity, data availability, or infrastructure readiness. With this depth of understanding, we can partner with you to define a solution customized to your organization.
Customer-Focused
Aligned Frameworks
Process Orientated
Integration Into Design
Learn & Feedback
Partnership
Customer-Focused
Customer-Focused
Our broad community of TPM and RE clients drive our continuous improvement so we can deliver uncompromised support throughout every customer’s journey.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Be present and engaged for key milestones.
- Help your team overcome organizational barriers.
- Ensure your data and processes are validated across all relevant departments.
Aligned Frameworks
Aligned Frameworks
Customer-centric managed services integrate processes, controls, frameworks, and solutions to ensure customers are continually informed and satisfied with our service.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Establish project goals among all parties from the start of the project.
- Articulate a clear plan of how to use the system.
Process Orientated
Process Orientated
Best practices and clearly defined governance structures allow us to support decision making and reduce resolution times. Change management and escalation processes drive efficiency and enable agile approaches.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Initiate regular interaction between sponsors and steering committee to ensure timely decisions and minimize risks and budget challenges.
Integration Into Design
Integration Into Design
Easy-to-use CPG-specific solutions are enhanced 3x annually without IT or business impact. Exceedra MSPs work with you to refine the technical infrastructure and tools to configure solution design and scaling.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Review out-of-the box capabilities and establish configuration settings to best suit your processes.
- Configure system and load available data based on guidance provided during Initiate phase.
- Validate solution to ensure functionality, data, and process needs are met.
Learn & Feedback
Learn & Feedback
Managed Support RCAs facilitate input to our product development and expand the essential knowledge base for long-term customer benefits and extended ROI.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Familiarize you with the product software.
- Train you on the technical and functional aspects of the solution.
- Provide regular weekly project updates.
Partnership
Partnership
Exceedra delivers on our commitments and is the internal voice of our customer identifying risks early and scheduling preventive activity.
FOR A SUCCESSFUL ROLLOUT, EXCEEDRA WILL:
- Establish a communication process between the project team, stakeholders, and user community to prepare for roll-out and support the adoption once the solution is live.
Exceedra Customer Since:
2005Objective:
Shift 57 countries from ‘on premise’ to SaaS to increase overall speed of product deployment 18-month implementationKey Benefits:
- Improved field communications, speed to market and quick response actions based on real-time results and feedback
- Quarterly upgrades are performed across all markets overnight or in a weekend
- User NPS score increased by 24 points to 45
Exceedra Customer Since:
2011Products Implemented:
Exceedra Retail Execution 6-month cascaded implementation across the Baltic countriesKey Benefits:
- Reduced order-taking time and out of stocks
- Fast KPI availability for top management
- Improved information flow between sales representatives
Exceedra Customer Since:
2009Products Implemented:
Exceedra Retail Execution 6-month implementationKey Benefits:
- Support revenue growth and order processing objectives
- Visibility to in store conditions and compliance
- Processes orders with speed and efficiency
- Respond to exceptional, unexpected or seasonal events with dynamic ordering
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