Exceedra’s Global Customer Success (GCS) team spans our product portfolio in all major regions of the world, supporting over 1000 customers. Our team includes a broad range of experience and backgrounds, covering different industry roles, verticals, and solution footprints in delivery, sales, and support. This diversity allows us to provide a higher degree of competency and support to our customers at every step of your Exceedra journey.
The GCS team ensures our customers are Exceedra’s primary focus from product development through services and support. Our mission is to increase sustainable proven value for our customers, ensuring our organization is aligned around your needs with open communication to improve the quality of our products, ensure full solution utilization, and maintain industry best practices.
“Our GCS team believes it is important to foster a strong relationship with our customers, listening to their needs while providing strategy, direction, and guidance wherever possible. Customer Success is about providing a platform for our customers to be heard—something that has not always been orchestrated effectively across the software industry.”
Director of Global Customer Success